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February 27, 2008

Drag and drop folder from Buzzsaw gives error

So there's a bug in Buzzsaw that makes it difficult to drag and drop folders to your desktop, if the path to them is very long. In other words, if a folder is contained within a nested tree of subfolders, and if the overall path of all of them together is very long (more than 250 characters or so), you'll get an error when you try to drag and drop or copy and paste them to your desktop. Our best people are working on the bug.

In the meantime, you can fix the problem (if you run into it frequently by doing the following):

1. Install the latest version of Buzzsaw (www.getbuzzsaw.com)
2. Open Registry Editor (Start/Run/"regedit")
3. Search the Registry for this string: "\Application Data\ProjectPoint-2008\". Use Ctrl+F to search. Or you can navigate to HKEY_CURRENT_USER/Software/Autodesk/ProjectPoint-2008/Settings/Initial/RootLocation. When you find it, it will be part of a key that has the "cache" or "temporary" path for ProjectPoint.
4. Change the entire path to something short, like "c:\temp\". Exit Registry Editor.

Part of your problem is now solved. Of course, if the path on the Buzzsaw server is *really* long, you might still get errors, even if your local path is short.

Hope this helps!

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