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April 05, 2007

Oh no! I emptied the recycle bin and I need that file back!

I was working with a client in Cleveland yesterday and they told me of a story that happened last week.  What happened was that a user had deleted (recycled) some files.  A few days later the administrator emptied the recycle bin as they do on a regular basis.  About a week later the user who had recycled the files realized that they needed them back.  Unfortunately for these users they didn't know that they could still get them back from Buzzsaw.  Hearing this made me realize that I should clarify exactly how deleting / recycling works in Buzzsaw.

Any user that has the ability to delete a file really only can recycle it.  If they choose to delete a file, folder, or project it is moved into the recycle bin.  That user can then go to the recycle bin and recover the file by right clicking on it and choosing restore:

Restore

Now obviously that works as long as the file is still in the recycle bin.  But the recycle bin can be emptied.  Most sites are configured so that only administrators can empty the recycle bin.  Should an administrator empty the recycle bin and then realize they need to get a file back they still have 60 days. 

To recover a file they need to go into the activity log and look for the "Delete" action.  When they find the file that was deleted they can right click and choose restore.  it's that simple, the file is restored and put back in its original location. 

Recover

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